Privacy Policy

This Privacy Policy is intended to help you better understand how we collect, use, and store your personal information—whether you are a customer that uses our products or services (together, the "Services"), or whether you're simply visiting this Website. By using any of our Services, you are agreeing to the terms of this Privacy Policy.

We may occasionally update this Privacy Policy in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Services after these changes are posted, you agree to the revised policy.

What information do we collect from Website visitors and why?
As you visit or browse this Website, we collect information about the device and browser you use, your network connection, your IP address, and information about cookies installed on your device. We use this information to provide and enhance this Website to offer more relevant information to our visitors.

We collect this information when you visit the website, use Services offered on our websites, or engage with us either by email or web form. We also collect any additional information that you might voluntarily provide to us.

Information from cookies and similar tracking technologies
A "cookie" is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses this website.

Why do we use cookies and similar tracking technology?
We use cookies on our website to recognize your device and provide you with a personalized experience or Services offerings. Read more about how we use cookies in our Cookie Policy below.

How long do we retain personal information?
  • In general, we keep your personal information throughout your relationship with us. Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law.
  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

What we don't do with personal information

  • We do not share, disclose, sell, rent, or otherwise provide personal information to companies not mentioned in this policy (other than to specific integrated applications you are interacting with) for the marketing of their own products or services.

How do we keep your personal information secure?

  • We take reasonable and appropriate measures to protect your information from loss, misuse and unauthorized access and follow industry standards on information security management to safeguard sensitive and personal information entrusted to us.
  • We do not use vulnerability scanning and/or scanning to PCI standards; an external PCI compliant payment gateway handles all CC transactions.
  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
  • In addition, direct data transmission is encrypted using the Secure Sockets Layer (SSL) security technology for establishing an encrypted link between a web server and a browser.
  • We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.
  • We do not take online payments or orders directly through this Website. Online orders are managed through an integration with Shopify (Shopify privacy policy can be found here).
  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Residents of the European Economic Area (“EEA”)
This Website attracts users around the world, including in the EEA. If you are located in the EEA, we ensure that your information is protected when transferred out of the EEA by following EU-US Privacy Shield protocols.

If you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, port to another service provider, or object to certain uses of your personal data. If you are a visitor of this Website and wish to exercise these rights, please reach out to us using the contact information below.

Additionally, if you are located in the EEA, we note that we are generally processing your information in order to fulfill contracts we might have with you (for example if you subscribe to our blog), or otherwise to pursue our legitimate business interests listed above, unless we are required by law to obtain your consent for a particular processing operation. In particular, we process your personal data to pursue the following legitimate interests, either for ourselves or specific third parties to:

  • prevent risk and fraud on our platform;
  • provide communications and marketing;
  • provide reporting and analytics;
  • provide answers to questions;
  • test features or additional services; and
  • improve our services, applications, and website.

When we process personal information to pursue these legitimate interests, we do so where we believe the nature of the processing, the information being processed, and the technical and organizational measures employed to protect that information can help mitigate the risks to the data subject.

How do we protect your personal information across borders?
While our organization is based in the United States, we provide services to individuals and our technology processes data from users around the world. Accordingly, we may transmit your personal information outside of the country, state, or province in which you are located.

We take reasonable and appropriate measures to protect your information from loss, misuse and unauthorized access and follow industry standards on information security management to safeguard sensitive and personal information entrusted to us.

If you are located in the EEA and believe that your personal information has been used in a manner that is not consistent with the relevant privacy policies listed above, please contact us using the information below.

Control over and access to personal information
SMASHmouse, LLC understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how we process your personal data, please contact us by email at service@smashmouseusa.com, or by using the contact details below:

SMASHmouse, LLC
ATTN: Data Protection Officer
3525 Piedmont Road
Building 7, Suite 300
Atlanta Georgia 30305
USA

California Online Privacy Protection Act 
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • This privacy policy can be accessed from a link on the home page.
  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page and you can change your personal information by emailing us.

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days and we will notify users via in-site notification within 1 business day.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us at:
SMASHmouseUSA.com
3525 Piedmont Road Building 7, Suite 300
Atlanta, GA 30305 USA
service@smashmouseusa.com

Cookie Policy
This document is meant to explain the types of cookies and other tracking technologies that we may place on your device when visiting our Website.

What are cookies?
A cookie is a small amount of information that's downloaded to your computer or device when you visit certain websites. We use a number of different cookies on this website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy listed above.

What cookies do we use and why?
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you've made or information you've provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the "remember me" function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use may include:

  • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
  • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
  • User interface customization persistent cookies are used to store a user's preference regarding a service across web pages.

We use several tools to help us improve our website and customer experience. To this end, we use reporting and analytics cookies to collect information about how you use our website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you.

Reporting & Analytics:

Third Party Description Privacy Policy
Google Analytics We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/privacy

  • First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants' websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants' websites are performing and make relevant improvements to improve your browsing experience.
  • Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies "remember" what our users have done on previous pages and how they've interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.

Advertising:
Targeted Ads

  • We may use cookies to serve targeted ads from Google, Facebook, Bing and other third-party vendors.
  • Our third-party advertising partners use cookies to track your prior visits to our Website and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
  • Opting out: You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance's Opt-Out page. Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device's visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.

Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook 'like' button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our website. Please note that some of these third party services place cookies that are also used for things like behavioral advertising, analytics, and/or market research.

We may use pixels and tags from the following third parties, which may in turn place cookies:


Third Party Description Privacy Policy
Google Ads We sometimes use Google Ads to deliver targeted advertisements to individuals who visit our website. https://policies.google.com/privacy
Facebook Custom Audiences We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our website. https://www.facebook.com/policy.php

Social Media & Content:

Third Party Description Privacy Policy
Facebook We use Facebook to allow visitors to our website to interact with and share content via Facebook's social media platform. https://www.facebook.com/policy.php
Instagram We use Instagram to allow visitors to our website to interact with and share content via Instagram's social media platform. https://help.instagram.com/155833707900388
LinkedIn We use LinkedIn to allow visitors to our website to interact with and share content via LinkedIn's social media platform. https://www.linkedin.com/legal/privacy-policy
Twitter We use Twitter to allow visitors to our website to interact with and share content via Twitter's social media platform. https://twitter.com/en/privacy
YouTube (a Google company) We use YouTube to display video content. https://policies.google.com/privacy?hl=en

How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the respective privacy policy links listed above.

The privacy policy and cookie policy were updated on 2018 May 25.